Aurified, we understand the importance of trust and customer satisfaction. To ensure a seamless shopping experience for our valued customers, we have meticulously crafted the following Return and Exchange Policy:
1. Return and Exchange Window:
- We are pleased to offer a return and exchange service within a generous 15-day timeframe. Please don’t hesitate to reach out to us via the provided email address to discuss your concern. Please note that any return or exchange requests made after 15 days will not be valid.
2. Order Cancellation:
- Customers have the flexibility to cancel their orders within the initial 24 hours of purchase, and we will promptly refund the entire amount to your account.
- In the event that a customer wishes to cancel their order after the initial 24-hour period, the following conditions will apply:
- Cancellation after 24 hours but within 3 days prior to shipping will incur a 50% deduction from the total amount.
- Beyond 3 days of order confirmation, cancellation requests will no longer be entertained.
3. Size Concerns:
- If you encounter sizing issues with your jacket, worry not. We are pleased to offer an exchange option to ensure your satisfaction. Please note that customers are responsible for covering the handling and shipping costs, which will be determined based on the weight and size of the package.
4. Product Delivery Discrepancies:
- Should you receive a product that deviates slightly from your original order, such as differences in color, size, or design, we are here to assist you. Our exchange and return facility is available for such issues within 7 working days after shipment. Kindly inform us of the problem, capture images of the jacket, and specify the issue you are experiencing.
5. Policy Limitations:
- Please be aware that our return and exchange policy is not applicable if you are ordering the same product in different sizes.
6. Rigorous Inspection:
- Prior to dispatching your order, our dedicated team of product inspectors conducts a comprehensive examination of the jacket. However, if you encounter any issues, please do not hesitate to contact us via the provided email address.
7. Confirmation Process:
- Upon our confirmation of your return request, you will be issued an RMA (Return Merchandise Authorization) number. This number is essential and should be affixed to the packaging when you return the product to us.
8. Tax Information:
- We do not impose any additional taxes on our customers. However, please be aware that each country may have its own customs policies, which you, as the customer, will be responsible for adhering to.
Thank you for choosing Aurified. Your satisfaction and trust are paramount to us, and we are committed to providing you with a reliable and enjoyable shopping experience.
